Frequently Asked Questions

How do I return/exchange/cancel an item?

Because the proceeds from each sale go directly to the initiatives, we maintain a 14-day return policy. For further questions, email

When will my order arrive?

You should anticipate your product to arrive in 5-7 business days once your order is processed.

How can I track my order?

There will be a tracking number enclosed in your confirmation email for you to track your order.

Does EHW ship internationally?

No, EHW does not offer international shipping at this time. We offer shipping to the continental United States; Washington, DC and U.S. P.O. Boxes.

How do I clean my EHW product?

For leather products, use a high-quality leather cleaner.

I would like to sell EHW products in my retail store. Who do I contact?

Email to inquire about retail opportunities.

Is my purchase/donation tax deductible?

EHW is a 501(c)3 organization, so any donation, whether cash, debit, or credit, is tax deductible. The purchase of EHW products however is not tax-deductible.

Where does the money from my purchase go?

The proceeds from each sale go to supporting our initiatives and fighting human trafficking. To learn more about our what your purchase supports, visit our Initiatives page.

Are your products fair trade?

Yes, all of our products are made under ethical work conditions either in the U.S.A. or at a social impact venture that provides jobs in developing countries.

How can I get personally involved in EHW initiatives?

Email to learn more about how you can help to expand certain initiatives where you live.

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